Total Service has launched "Between Floors with Douglas vanden Bosch," a curated, request-only conversation series designed for independent elevator and field service industry leaders across North America. Hosted by CEO Douglas vanden Bosch, the series aims to generate unscripted, direct dialogue with independent contractors and industry figures on their own terms, outside any fixed broadcast schedule.
The series operates on a request-based model: guests submit through a dedicated intake form, each submission is reviewed individually, and bookings are handled one at a time. This structure sets it apart from the growing volume of industry podcasts and panel recordings. The format prioritizes depth over output, allowing each conversation to reflect the specific experience and perspective of the guest.
"I wanted to create something where the conversation actually belongs to the person sitting across from me," said Douglas vanden Bosch, CEO of totalservice.cloud. "The intake form, the review process, the one-at-a-time booking - none of that is accidental. It keeps the series honest."
Three guests have been confirmed for the series, each representing a different segment of the elevator and field service landscape. Don Gelestino, Chairman of the Board at Champion Elevator, brings a perspective shaped by independent elevator contracting at an operational scale. Sean Madden, Founder of Elevator Strategic Hub, has built an organization centered on connecting professionals across the industry. Lisa Giuffra Diaz, Founder of Turf Elevate, contributes a background in workforce and business development for field service professionals. The confirmed guest list reflects a deliberate emphasis on voices from independent contractors rather than large institutional operators.
totalservice.cloud serves independent elevator and field service contractors across North America, and the conversation series extends that focus into a new format. Rather than producing content aimed at enterprise buyers, "Between Floors" is positioned as a resource by and for the independent side of the industry. The request-based intake process also functions as an indicator of intent: guests who seek out the series typically come with something specific to contribute, such as viewpoints on regulation, workforce challenges, technology adoption, or business operations.
With the first conversations scheduled and additional submissions under review, "Between Floors with Douglas vanden Bosch" enters the market as a measured counterpoint to high-volume content production in the trades and field service space.
