HRO Today has announced the winners of its 2025 Baker’s Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing (RPO), with Cielo securing the top position. The ranking, based exclusively on client feedback, evaluates providers across three subcategories: service breadth, size of deals, and quality of service. This year, over 450 usable surveys were completed from 335 different client companies of the ranked providers.
The top five providers in the ranking are Cielo, Korn Ferry, KellyOCG, Sevenstep, PeopleScout, and Hudson Talent Solutions. The full list of winners is available on HRO Today.
HRO Today collects feedback annually through an online survey distributed to buyers directly via HRO Today mailing lists and indirectly through service providers. Only organizations that earned the highest ratings from their customers for quality of service, breadth of service, and size of deals are included. The ratings are determined solely by buyer feedback, not by HRO Today staff opinion.
The Baker’s Dozen rankings are a key resource for HR leaders selecting service providers, as they provide objective, client-driven insights. HRO Today and HRO Today Global, properties of SharedXpertise Media, offer extensive reach across the HR industry through magazines, research, e-newsletters, events, and social networks.
