HRO Today has unveiled the winners of its 2025 Baker’s Dozen Customer Satisfaction Ranking for Recognition Services, a benchmark that identifies top-performing providers based on client feedback. The ranking, derived from over 300 usable surveys completed by 223 different client companies, evaluates providers across three subcategories: service breadth, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, HRO Today calculates scores in all three subcategories as well as an overall score.
The top five providers in this year’s ranking are Workhuman, Madison Recognition, C. A. Short, Engage2Excel, and Point Recognition. These organizations earned the highest ratings from their customers, reflecting excellence in delivering recognition services that meet client needs.
HRO Today collects feedback annually through an online survey distributed to buyers directly via HRO Today mailing lists and indirectly through service providers. The rankings are based solely on feedback from buyers of the rated services and are not influenced by the opinion of HRO Today staff. This methodology ensures that the results truly reflect customer satisfaction and provider performance.
The Baker’s Dozen rankings are a trusted resource for HR leaders when selecting service providers. For the full list of winners, visit HRO Today.
SharedXpertise Media, the parent company of HRO Today and HRO Today Global, offers extensive reach across the HR industry through magazines, research, e-newsletters, events, and social networks, delivering objective content to senior-level HR decision-makers.
