Liveops, a leader in flexible customer experience outsourcing solutions, has announced a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The program offers individuals across the United States the opportunity to earn income from home while assisting a leading tax software brand, with the flexibility to set their own schedules.
Molly Moore, Chief Operating Officer at Liveops, emphasized the company's commitment to making meaningful work accessible to everyone, regardless of location or life circumstances. “By broadening our remote customer support roles, we are empowering individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work hours and earnings,” Moore stated.
Liveops is specifically targeting underrepresented demographics, such as bilingual candidates, women (who currently comprise about 77% of the Liveops agent community), veterans, retirees, and individuals with disabilities. Since agents work remotely, geographic and socioeconomic barriers are minimized, allowing a broader pool of talent to participate.
CEO Jim Watson highlighted the dual benefits for agents and clients. “Our flexible sourcing strategy allows us to engage a diverse and motivated talent pool from across the nation, including those who may not have had access to these opportunities otherwise. Meanwhile, we offer our clients a scalable, resilient workforce prepared to meet real-world demands,” Watson said.
Agents have the autonomy to choose when they work, enabling them to balance caregiving, family commitments, education, or other income streams. For clients, this model ensures service coverage aligns with actual demand during tax season without incurring additional facility costs or long-term overhead.
Economically, the initiative supports local communities by distributing income across the country rather than centralizing it. Thousands of individuals will gain supplemental income and valuable customer service experience during one of the busiest periods of the year.
Liveops has a long history of facilitating tax season support, using its on-demand model to quickly source, certify, and deploy agents. This approach helps minimize hold times, enhance customer satisfaction, and protect brand loyalty during peak weeks. For more information about opportunities, visit Liveops.com.
