Total Wireless announced an expanded partnership with Western Union, bringing a suite of Western Union's financial services to its retail footprint nationwide. Services begin in select stores today and will expand to additional locations through the end of 2026, providing communities with greater access to money transfers, bill pay, and money orders at participating stores.
Eligible Total Wireless customers on MAX 5G BYO, MAX 5G, and ALL ACCESS plans continue to receive one fee-free Western Union money transfer each month. This benefit can be redeemed through Western Union's website, mobile app, and participating Total Wireless stores.
“Our stores are gathering places in the communities we serve,” said David Kim, President of Verizon Value. “By adding Western Union to the retail experience, we’re expanding access to everyday financial services for everyone. Whether customers need to send money, pay bills, or purchase money orders, they can now do it at Total Wireless, right alongside getting the reliable 5G connectivity they count on. That’s what it means to put community first.”
The retail expansion builds on Total Wireless’ June launch as the first U.S. wireless carrier to offer monthly money transfers at no additional cost, extending the brand’s commitment to delivering meaningful value beyond connectivity.
Services available to all customers include bill pay, money orders, and money transfers at standard Western Union rates. Eligible Total Wireless plan customers receive one monthly fee-free transfer. The services can be accessed online at Total Wireless Western Union, through the Western Union app, or in person at participating stores. Western Union's global network supports transfers to more than 200 countries and territories, with over 360,000 payout locations worldwide.
“Millions of customers rely on Western Union to move money across borders with speed and confidence,” said Jesse Mory, Senior Vice President of Strategic Partnerships at Western Union. “By bringing our services to Total Wireless stores, we’re meeting more customers where they already shop and expanding access to reliable, convenient financial services. This partnership strengthens our presence in communities where our customers live and work.”
This initiative underscores the importance of integrating essential financial services into everyday retail environments, particularly for underserved communities. By leveraging Total Wireless's extensive network of 2,000 exclusive stores and Western Union's global infrastructure, the partnership aims to bridge gaps in financial access. For customers, this means added convenience and potential cost savings, especially for those who rely on prepaid wireless services and may lack traditional banking options. The expansion also highlights a growing trend of cross-industry collaborations to deliver holistic value to consumers.
As the rollout continues through 2026, more communities will gain access to these services, potentially fostering greater financial inclusion. The partnership also reinforces Total Wireless's position as a community-centric brand, aligning with its Total Spark program that supports local nonprofits. Western Union's commitment to accessible financial services aligns with this vision, making the collaboration a strategic move for both companies.
