As extreme cold continues and record low temperatures are expected later this week, UGI Utilities, Inc. is urging customers to stay safe and be prepared for potential cold-weather impacts. The natural gas and electric utility, which serves more than 760,000 customers, emphasizes the importance of safety measures and scam awareness during this period.
UGI recommends that customers keep their homes warm while ensuring proper ventilation to prevent carbon monoxide buildup. The utility advises checking heating systems, insulating pipes to prevent freezing, and knowing how to shut off water valves in case of a burst pipe. Additionally, customers are reminded to never use ovens or stoves for heating, as this can create fire hazards and carbon monoxide risks. For more safety tips, visit UGI's website.
In light of the cold weather, UGI also warns customers to be aware of scammers who may pose as utility representatives. These scammers often demand immediate payment or threaten service disconnection. UGI reminds customers that it never requests payment via prepaid debit cards, gift cards, or cryptocurrency, and that its representatives carry identification. Customers who suspect a scam should hang up and call UGI directly at 1-800-276-2722.
The utility's announcement comes as temperatures are set to drop to dangerous levels, increasing the risk of heating emergencies. UGI is prepared to respond to service interruptions but urges customers to report outages and gas odors immediately. The company also encourages customers to check on elderly neighbors and those with medical needs to ensure they have adequate heating.
UGI Utilities, Inc. is a subsidiary of UGI Corporation and has a long-standing commitment to community safety and energy efficiency. The company regularly provides educational resources on its website, including cold weather safety guides and scam prevention tips. For the full announcement and additional information, customers can view the press release here.
