WebCE has been awarded the Gold Stevie Award for Contact Center of the Year in the 20th Annual Stevie Awards for Sales & Customer Service, marking its first Gold win and fifth overall Stevie Award in this category. The company, which previously won Silver in 2025 and 2024 and Bronze in 2023 and 2022, was recognized for its people-first approach to customer service.
The Stevie Awards for Sales & Customer Service are among the world's top honors for customer service, contact center, and sales professionals. Judging panels commended WebCE for its "contrarian" strategy of prioritizing personalized, live support over AI integration and outsourcing. This approach has yielded measurable results: from 2023 to 2025, WebCE reduced its average answer time by 14 seconds to just 29 seconds, and its call abandonment rate dropped to 1.5%, well below the 5% industry standard. The team also achieved a 95% Customer Satisfaction Score (CSAT), significantly exceeding the industry average of 74% as reported by the American Customer Satisfaction Index (ACSI).
"The WebCE Support Services team delivers exceptional people-first service at national scale, combining speed and trust to create consistently outstanding customer experiences," the Stevie judges said. Director of Support Services Jordan Smith added, "Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection."
Judges also praised WebCE's training regimen, which enables a single representative to handle inquiries across 22 licenses and certifications without call transfers, scripts, or rigid time limits. This model supports 1.5 million customers navigating complex compliance requirements nationwide.
More than 2,100 nominations from 41 nations and territories were considered in this year's competition, with winners determined by the average scores of 150 professionals on eight specialized judging committees. Stevie Awards President Maggie Miller stated, "The remarkable scores achieved by this year's winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver."
Entries were evaluated across more than 100 categories for customer service and contact center achievements, including Contact Center of the Year, and over 70 categories for sales and business development. Winners will be celebrated at a gala at the Marriott Marquis Hotel in New York City on March 5. Details about the Stevie Awards for Sales & Customer Service and the full list of winners are available at https://sales.stevieawards.com/.
A five-time Stevie Award winner for customer service and a Newsweek Top Online Learning Provider for 2025, WebCE is a trusted leader in online professional education, serving industries including insurance, financial services, real estate, tax, and funeral services. Learn more at www.WebCE.com.
